defguard
  • Welcome
  • Getting help
  • About
    • About defguard
    • Features overview
  • Getting started
    • One-line install script
  • Admin Features
    • Overview
    • Zero-Trust VPN with 2FA/MFA
      • Create/manage VPN Location
      • Network overview
      • Executing custom gateway commands
      • Multi-Factor Authentication (MFA/2FA)
        • MFA Architecture
      • Remote desktop client configuration
      • DNS and domains
    • Remote user enrollment
      • User onboarding after enrollment
    • SSO (OpenID Connect)
      • Portainer
      • Grafana setup
      • Proxmox
      • Matrix / Synapse
      • Django
      • MinIO
      • Vault
    • SMTP for email notifications
    • YubiKey Provisioning
    • Webhooks
    • Forward auth
    • SSH Authentication
    • Network devices
    • Activity & Audit logs
    • Gateway notifications
    • New version notifications
  • User features
    • Overwiew
    • Desktop Client
    • CLI Client
    • Configuring VPN
      • Defguard Desktop Client
        • Update instance
      • Other WireGuard® Clients
        • Configuring a device for new VPN Location manually
    • Password change / Reset
    • Enrollment & Onboarding
      • With internal Defguard SSO
      • With external SSO (Google/Microsoft/Custom)
    • Setting up 2FA/MFA
  • Enterprise Features
    • Overview
    • Enteprise features
      • Automatic (real time) desktop client configuration & sync
      • External OpenID providers
        • Google
        • Microsoft
        • Zitadel
        • Keycloak
        • JumpCloud
        • Okta
        • Custom
      • External OIDC secure enrollment
      • VPN & Client behavior customization
      • Access Control List
        • ACL Aliases
        • Implementation Details
      • Audit Log Streaming to SIEM systems
        • Supported SIEM systems integrations
          • Vector integration guide
          • Logstash integration guide
      • LDAP and Active Directory integration
        • Configuration
        • Settings table
        • Two-way LDAP and Active Directory synchronization
      • REST API
  • Deployment strategies
    • Prerequisites
    • Standalone package based installation
    • Docker images and tags
    • Docker Compose
    • Kubernetes
    • Terraform
    • High Availability and Failover
    • Upgrading
    • Pre-production and development releases
    • Gateway
      • Running gateway on MikroTik routers
  • Securing gRPC communication
  • OpenID RSA key
  • Health check
  • Configuration
  • Tutorials
    • Step by step setting up a VPN server
      • Adding additional VPN locations
  • In depth
    • Architecture
      • How do VPN statistics work
      • Security concepts
    • Roadmap
    • Release cycle
  • For Developers
    • Contributing
    • Environment setup
      • Translations (core/web)
        • Switching language
        • Adding translations
      • Translations (client)
        • Adding translations
  • Resources
    • Troubleshooting Guide
      • Sending support information
      • Client Windows installer exit codes
      • Client "All traffic" connection issues
      • WebAuthn security keys
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On this page
  • Check out our troubleshooting guide
  • Contacting Support
  • Community Support
  • Do you have Slack/Discord?
  • Found a bug? Need a feature?
  • Reporting a Vulnerability

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Getting help

PreviousWelcomeNextAbout defguard

Last updated 4 days ago

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Check out our troubleshooting guide

We developed a comprehensive to help resolve your issue. We've put significant effort into ensuring it's current and thorough.

Contacting Support

If you have bought an , you can reach us at:

  • Email: support @ defguard.net

Community Support

Community support is done by the community as well as us (defguard authors) on our - Support channel.

Since this a community support please remember that it may take some time to get a response, as there is no-one assigned for the support 24/h - especially during the weekends, when people are just off.

Do you have Slack/Discord?

Matrix is vastly more secure then those (convenient) platforms - and open source (which we are as well). We may bring a bridge to Discord in the future, but no guarantees.

Found a bug? Need a feature?

  • Here you can submit

  • And here you can submit

Reporting a Vulnerability

Please do not open Github Issues for security issues you encounter. To reporting a vulnerability open a .

troubleshooting guide
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