Getting help

Troubleshooting guide

We developed a comprehensive troubleshooting guide to help resolve your issue. We've put significant effort into ensuring it's current and thorough.

Community support (for all plans)

Having trouble with Defguard deployment or configuration? Reach out to our community for help.

Support is provided both by the community and by us (the Defguard authors) using GitHub Discussions. Create a new discussion using this form.

Email Support (for paid plans only)

If you have bought a Business or Enterprise license, you can reach us at our support email [email protected].

Please remember to send your support request from the same domain used when purchasing the license. If you contact us from a different domain, your request will be redirected to our community support.

Found a bug? Need a feature?

Please remember to create an issue only if you're sure that you found a bug or you're missing a feature. If you are unsure whether something is a bug or a missing feature, start with a GitHub Discussion first.

Create an issue in our main repository.

In order for your issue to be processed efficiently, make sure it's well described. Please read our guide on how to submit issues.

Please use our issue templates for bugs and features. Try to fill as much information as possible.

Reporting a security vulnerability

Please do not report security vulnerabilities via GitHub issues. Dedicated reporting channels are listed below.

To report a security vulnerability open a security advisory.

You can also send us an encrypted email message according to instructions in our Vulnerability Disclosure Policy.