Getting help

Troubleshooting guide

We developed a comprehensive troubleshooting guide to help resolve your issue. We’ve put significant effort into ensuring it’s current and thorough.

Community support (for all plans)

Having trouble with Defguard deployment or configuration? Reach out to our community for help.

Support is provided both by the community and by us (the Defguard authors) using GitHub Discussions. Create a new discussion using this form.

Support portal (for active licenses with Basic/Direct support plans)

If you have an active license with Basic or Direct support plans, you can reach Defguard's support team using a dedicated Support Portal. It's the most efficient way to get help from the support team.

The easiest way to create a ticket in the support portal is by going to the Support page in you Defguard instance and clicking the Open a Support Ticket button.

Detailed instructions on using the Support Portal can be found in this guide.

Found a bug? Need a feature?

• Here you can submit a bug report

• And here you can submit a feature request

Solved an issue yourself?

Please share your solution with the community so others can benefit from it. Leave a short description of the observed behaviour, expected behaviour, and the solution in our Show and Tell section on GitHub Discussions.

Reporting a security vulnerability

Please do not report security vulnerabilities via GitHub issues. Dedicated reporting channels are listed below.

To report a security vulnerability open a security advisory.

You can also send us an encrypted email message according to instructions in our Vulnerability Disclosure Policy.