Community & Support

Contacting Support

If you have bought an Enterprise plan with premium support you can reach us at:

• Email: support @ defguard.net

• Submit a ticket on our ticketing system - after purchasing the initial license is send over email, on that email there is link to a dedicated support page.

Community Support

Community support is done by the community as well as us (defguard authors) on our Matrix - Support channel.

Since this a community support please remember that it may take some time to get a response, as there is no-one assigned for the support 24/h - especially during the weekends, when people are just off.

Do you have Slack/Discord?

Matrix is vastly more secure then those (convenient) platforms - and open source (which we are as well). We may bring a bridge to Discord in the future, but no guarantees.

Found a bug? Need a feature?

• Here you can submit a bug

• And here you can submit a feature request

Reporting a Vulnerability

Please do not open Github Issues for security issues you encounter. To reporting a vulnerability open a security advisory here.

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