Getting help

Check out our troubleshooting guide

We developed a comprehensive troubleshooting guide to help resolve your issue. We've put significant effort into ensuring it's current and thorough.

Contacting Support

If you have bought an Enterprise plan with premium support, you can reach us at:

• Email: support @ defguard.net

Community Support

Community support is done by the community as well as us (defguard authors) on our Matrix - Support channel.

Since this a community support please remember that it may take some time to get a response, as there is no-one assigned for the support 24/h - especially during the weekends, when people are just off.

Do you have Slack/Discord?

Matrix is vastly more secure then those (convenient) platforms - and open source (which we are as well). We may bring a bridge to Discord in the future, but no guarantees.

Found a bug? Need a feature?

• Here you can submit a bug

• And here you can submit a feature request

Reporting a Vulnerability

Please do not open Github Issues for security issues you encounter. To reporting a vulnerability open a security advisory here.