defguard
  • Introduction
  • User documentation (help)
    • Configuring VPN
      • Defguard Desktop Client
        • Update instance
      • Other WireGuard® Clients
        • Configuring manually a device for a new VPN Location
    • Password change / Reset
    • Enrollment & Onboarding
      • With internal Defguard SSO
      • With external SSO (Google/Microsoft/Custom)
    • Setting up 2FA/MFA
    • Desktop Client
    • CLI Client
  • Admin & features
    • Troubleshooting Guide
      • Sending support information
      • Client Windows installer exit codes
    • Deploying your instance
      • Upgrading
      • One-line install script
      • Standalone package based installation
      • Docker images and tags
      • Docker Compose
      • Kubernetes
      • Gateway
        • Running gateway on MikroTik routers
      • Securing gRPC communication
      • OpenID RSA key
      • Configuration
      • Pre-production and development releases
      • High Availability and Failover
      • Health check
    • Features & configuration
      • Zero-Trust VPN with 2FA/MFA
        • Create/manage VPN Location
        • Network overview
        • Executing custom gateway commands
        • Multi-Factor Authentication (MFA/2FA)
          • MFA Architecture
        • Remote desktop client configuration
        • DNS and domains
      • Remote user enrollment
        • User onboarding after enrollment
      • SSO (OpenID Connect)
        • Portainer
        • Grafana setup
        • Proxmox
        • Matrix / Synapse
        • Django
        • MinIO
        • Vault
      • SMTP for email notifications
      • YubiKey Provisioning
      • Webhooks
      • Forward auth
      • SSH Authentication
      • Network devices
      • Gateway notifications
      • New version notifications
  • Enterprise Features
    • License
    • Enteprise features
      • Automatic (real time) desktop client configuration & sync
      • External OpenID providers
        • Google
        • Microsoft
        • Zitadel
        • Keycloak
        • JumpCloud
        • Okta
        • Custom
      • External OIDC secure enrollment
      • VPN & Client behavior customization
      • REST API
      • Access Control List
      • LDAP and Active Directory integration
        • Configuration
        • Settings table
        • Two-way LDAP and Active Directory synchronization
  • Tutorials
    • Step by step setting up a VPN server
      • Adding additional VPN locations
  • In depth
    • Roadmap
    • Architecture
      • How do VPN statistics work
      • Security concepts
  • For Developers
    • Contributing
    • Environment setup
    • Translations (core/web)
      • Switching language
      • Adding translations
  • Translations (client)
    • Adding translations
  • Contact us
    • Community & Support
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On this page
  • Contacting Support
  • Community Support
  • Do you have Slack/Discord?
  • Found a bug? Need a feature?
  • Reporting a Vulnerability

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  1. Contact us

Community & Support

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Last updated 3 months ago

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Contacting Support

If you have bought an you can reach us at:

  • Email: support @ defguard.net

  • Submit a ticket on our ticketing system - after purchasing the initial license is send over email, on that email there is link to a dedicated support page.

Community Support

Community support is done by the community as well as us (defguard authors) on our - Support channel.

Since this a community support please remember that it may take some time to get a response, as there is no-one assigned for the support 24/h - especially during the weekends, when people are just off.

Do you have Slack/Discord?

Matrix is vastly more secure then those (convenient) platforms - and open source (which we are as well). We may bring a bridge to Discord in the future, but no guarantees.

Found a bug? Need a feature?

  • Here you can submit

  • And here you can submit

Reporting a Vulnerability

\

Please do not open Github Issues for security issues you encounter. To reporting a vulnerability open a .

Enterprise plan with premium support
Matrix
a bug
a feature request
security advisory here