# Sending support information

## Desktop Client

In order to provide more detailed information, please do the following:

#### Enable DEBUG logs in the client

In client settings you can enable more detailed logs by going to: *Settings → Logging threshold → Select: Debug*:

<figure><img src="https://2426002228-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqPYuWxfmxFk6sz1LLLwd%2Fuploads%2Fgit-blob-bb5ef0d9fd4df41e95e068e7566d7ec5e34ea2cd%2FScreenshot%202024-11-13%20at%2019.46.21.png?alt=media" alt=""><figcaption></figcaption></figure>

#### Gather more logs before sending

Before submitting the logs, after you have changed the logging to debug, please repeat any actions that have caused any problems.

#### Sending the client logs

You can easly send us client logs by going *Settings ->* in the *Log* window you will have the possibility to see the logs, but also two buttons, to Copy the logs or Download them - so you can easly share them with us:

<figure><img src="https://2426002228-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqPYuWxfmxFk6sz1LLLwd%2Fuploads%2Fgit-blob-27c97beba95d23b98d906e62d0be23134ca34cf9%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

## Mobile client

To view the mobile client logs open the side menu by tapping the menu icon.

<figure><img src="https://2426002228-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqPYuWxfmxFk6sz1LLLwd%2Fuploads%2Fgit-blob-bbb594f6c2f64e34dcfd3a15903dbd7f4f7b7d4c%2FF64A30B5-AD40-431A-A72E-467A7EAFDC1F.PNG?alt=media" alt="" width="375"><figcaption></figcaption></figure>

Tap the *View Application Logs* link from the side menu.

<figure><img src="https://2426002228-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqPYuWxfmxFk6sz1LLLwd%2Fuploads%2Fgit-blob-a130ef9e894bc364b16f6742561cd3d7fd53829b%2F0257A34A-D5E0-4D6D-9627-EA5149B891A1.PNG?alt=media" alt="" width="375"><figcaption></figcaption></figure>

You will see the application logs. Tap the menu icon again to see possible actions.

<figure><img src="https://2426002228-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqPYuWxfmxFk6sz1LLLwd%2Fuploads%2Fgit-blob-dcf540ed9737de85fbdc33a78c97c85dba6bdc77%2F93A00C9F-4F80-4B55-8EEE-19A3AB957629.PNG?alt=media" alt="" width="375"><figcaption></figcaption></figure>

Tap the *Share logs file* item to sent the log file using a desired app.

<figure><img src="https://2426002228-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqPYuWxfmxFk6sz1LLLwd%2Fuploads%2Fgit-blob-118afc64cfbbb446b26db6dd4109bf7b2d3d63f0%2F3C830112-BE04-4B62-AFC3-0B8DF04D2C6B.PNG?alt=media" alt="" width="375"><figcaption></figcaption></figure>

## Core

When contacting support you can send us **anonymous** support data by:

1. In **Settings → Support** tab you'll be able to generate and send support data that can be used when debugging your issues.
2. To download configuration and logs use appropriate buttons. You can attach them to bug report in our GitHub repository or send them in Matrix.
3. The "Send email" button is active only if you [configured the SMTP server](https://docs.defguard.net/features/notifications/setting-up-smtp-for-email-notifications).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.defguard.net/support-1/troubleshooting/sending-support-info.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.