Troubleshooting Guides

Before contacting support, check whether your problem is covered here.

Before contacting support, please see if the answer cannot be found here.

Issues are grouped by component. Each linked page covers one specific problem.

Core

• h2 protocol error from reverse proxy

• Unable to sign in with correct credentials

• User lost access to their 2FA methods

• Enrollment URL Changed

Desktop Client

• Failed to configure DNS (Linux)

• Failed to parse IP address

• Disconnecting shows "Connection failed" (Linux / NetworkManager)

• resolvconf not found (Debian)

• Unix socket does not exist (Linux)

• Disconnected after MFA timeout

• Client connects but cannot reach VPN servers (MTU)

• Desktop client real-time / auto sync does not work

• Windows client unable to connect

• "All traffic" connection issues

• Windows installer exit codes

• High disk usage

• MFA location disconnected after X-time

• Unix socket permission error on connect (Linux)

Mobile Client

• Android "Failed host lookup" error

Edge Component

• There was a network error. Can't reach Edge

Gateway

• No buffer space available

No category

• TOTP / email codes for MFA do not work

• WebAuthn security keys

• Can access VPN but not local network or internet

• How to verify the VPN is working