> For the complete documentation index, see [llms.txt](https://docs.defguard.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.defguard.net/support-1/sending-support-information/desktop-client.md).

# Desktop Client

In order to provide more detailed information, please do the following:

#### Enable DEBUG logs in the client

1. If you don't have **Defguard** in full view mode, open **Defguard** from tray view, and click **Open Defguard**

<figure><img src="https://464489758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtIboBQe0Rz5YT3cHdNlh%2Fuploads%2Fgit-blob-29f0af181175d194e082eaaf7feb06b445f5ab57%2Ftray-view-open-defguard-marked.png?alt=media" alt="" width="50%"><figcaption></figcaption></figure>

2. Go to settings tab.

<figure><img src="https://464489758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtIboBQe0Rz5YT3cHdNlh%2Fuploads%2Fgit-blob-1f411fd58f81517958358e3a9dd493fa8147280c%2Fsettings-tab-full-view.png?alt=media" alt=""><figcaption></figcaption></figure>

3. Click on currently selected opton in **Logging threshold** section.

<figure><img src="https://464489758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtIboBQe0Rz5YT3cHdNlh%2Fuploads%2Fgit-blob-6bc8662cb87930be0d2660ff262f76098b7cb822%2Flogging-threshold-marked.png?alt=media" alt=""><figcaption></figcaption></figure>

4. Choose `Debug` from list.

<figure><img src="https://464489758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtIboBQe0Rz5YT3cHdNlh%2Fuploads%2Fgit-blob-74571ed88e6fc8a5acbe6564257a6cf4ae7a5e77%2Fdebug-threshold-marked.png?alt=media" alt=""><figcaption></figcaption></figure>

#### Gather more logs before sending

Before submitting the logs, after you have changed the logging to debug, please repeat any actions that have caused any problems.

#### Collecting the client logs

1. If you don't have **Defguard** in full view mode, open **Defguard** from tray view, and click **Open Defguard**

<figure><img src="https://464489758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtIboBQe0Rz5YT3cHdNlh%2Fuploads%2Fgit-blob-29f0af181175d194e082eaaf7feb06b445f5ab57%2Ftray-view-open-defguard-marked.png?alt=media" alt="" width="50%"><figcaption></figcaption></figure>

2. Go to Log tab.

<figure><img src="https://464489758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtIboBQe0Rz5YT3cHdNlh%2Fuploads%2Fgit-blob-968ae55b8b1c830663122219d9597ab39ff9faa9%2Flog-tab-marked.png?alt=media" alt=""><figcaption></figcaption></figure>

3. Click on the filter on the left.

<figure><img src="https://464489758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtIboBQe0Rz5YT3cHdNlh%2Fuploads%2Fgit-blob-becece281613fbb5e432e6efacfa74c977547ffb%2Flog-range-marked.png?alt=media" alt=""><figcaption></figcaption></figure>

4. Set filter to `Debug`.

<figure><img src="https://464489758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtIboBQe0Rz5YT3cHdNlh%2Fuploads%2Fgit-blob-3b55db60212a261ff267e6da955a70aee92f80ca%2Fdebug-option-selected.png?alt=media" alt=""><figcaption></figcaption></figure>

5. Click on the filter on the right.

<figure><img src="https://464489758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtIboBQe0Rz5YT3cHdNlh%2Fuploads%2Fgit-blob-8ae506425aecc85fa2fe18c574266643fc9905e0%2Fall-option-menu-marked.png?alt=media" alt=""><figcaption></figcaption></figure>

6. Set filter to `All`.

<figure><img src="https://464489758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtIboBQe0Rz5YT3cHdNlh%2Fuploads%2Fgit-blob-46018e427f398a52708d0b744c336cfa9ad31db4%2Fall-option-marked.png?alt=media" alt=""><figcaption></figcaption></figure>

7. Click on actions menu.

<figure><img src="https://464489758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtIboBQe0Rz5YT3cHdNlh%2Fuploads%2Fgit-blob-df2b7e80b298d988f8076e24d55f5c5f0900a0a4%2Factions-menu-marked.png?alt=media" alt=""><figcaption></figcaption></figure>

8. Download logs

<figure><img src="https://464489758-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtIboBQe0Rz5YT3cHdNlh%2Fuploads%2Fgit-blob-f3659b55c9d336a045c128c0548b32db09085d05%2Fdownload-actions-menu.png?alt=media" alt=""><figcaption></figcaption></figure>

9. Save file.
