Setting up 2FA/MFA
On account profile you will find all available 2FA options in Details tab, under Two-factor methods.
Choose which one you want to activate.
Passkeys
Click on action button in Passkeys row.
Enter the name for the Passkey you will register for easy identification.
When you click Submit to create a passkey, your device’s operating system takes over to ensure your security data never leaves your hardware. Because of this, the setup process looks a bit different depending on the device you are using.
Stay in the Window: Do not close the system pop-up until it confirms the passkey is saved. Once finished, you will be automatically returned to the app.
Follow Your System Prompts
Once you click the button to create a passkey, a window from your device (e.g., Windows, macOS, Android, or iOS) will appear. Simply follow the instructions on that screen.
Depending on your device, you will usually be asked to:
Scan your fingerprint (Touch ID or Android Fingerprint)
Use facial recognition (Face ID or Windows Hello)
Enter your device PIN or password
Insert and tap a physical security key (like a YubiKey)
If this was the first 2FA method for the account then the system will ask you to save recovery codes Backing up recovery codes.
Click on action button in Email row.
After opening the dialog, check the email linked with the account to get the code. Enter it and click Submit.
That's it. If this was the first 2FA method for the account then the system will ask you to save recovery codes Backing up recovery codes.
One time password
This method is based on time-based codes (TOTP), generated by an app.
Before you start to configure this step, you need to choose an app for generating your TOTP codes. Most popular are:
Bitwarden - which is a password manager which can help you to store/generate a secure password for your Defguard login but also setup TOTP
In this example, we will set up using Google Authenticator.
Click on action button on Time-based One-Time Password row.
A set up screen will show up with a QR Code:
Now open Authenticator mobile app, and click: _Add a code → Scan a QR code and scan the QR Code with the app.
After doing that, a new screen will show on the Authenticator app, that will generate codes for Defguard:
Enter the code you see on the mobile app, to confirm, that the process has been done correctly (Defguard will now validate the code).
After the code has been validated, either:
you are all set, the method is enabled, and you will be logged out to log in again using MFA
or you will need to create a backup of your recovery codes - and after that you will be logged out as well.
Backing up recovery codes
If you are configuring the 2FA/MFA for the first time with any selected method, at the end of the process you will be asked to create a backup of your recovery codes:
Please backup those codes in a safe place, if you will not be able to login with your 2FA method (eg. you lost your phone or YubiKey hardware key) - the only method to login will be to use one of the recovery codes.
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