Troubleshooting Guides

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Before contacting support, please see if the answer cannot be found here.

Issues are grouped by component. Each linked page covers one specific problem.

Core

• h2 protocol error from reverse proxy

• Unable to sign in with correct credentials

• User lost access to their 2FA methods

• Enrollment URL Changed

• Failed to parse duration

• Core cannot connect to Gateway or Edge after restart on single-host deployments

• Lost access

Desktop Client

• Failed to configure DNS (Linux)

• Failed to parse IP address

• Disconnecting shows "Connection failed" (Linux / NetworkManager)

• resolvconf not found (Debian)

• Unix socket does not exist (Linux)

• Disconnected after MFA timeout

• Client connects but cannot reach VPN servers (MTU)

• Desktop client real-time / auto sync does not work

• Windows client unable to connect

• "All traffic" connection issues

• Windows installer exit codes

• High disk usage

• MFA location disconnected after X-time

• Unix socket permission error on connect (Linux)

• Could not start MFA process

• VPN location is missing from client

• Client crashes immediately on launch with "Error 71 (Protocol error) dispatching to Wayland display"

Mobile Client

• Android "Failed host lookup" error

Edge Component

• There was a network error. Can't reach Edge

Gateway

• No buffer space available

No category

• TOTP / email codes for MFA do not work

• WebAuthn security keys

• Can access VPN but not local network or internet

• How to verify the VPN is working

• Testing VPN speed