Getting help

Troubleshooting guide

We developed a comprehensive troubleshooting guide to help resolve your issue. We’ve put significant effort into ensuring it’s current and thorough.

Community support (for all plans)

Having trouble with Defguard deployment or configuration? Reach out to our community for help.

Support is provided both by the community and by us (the Defguard authors) using GitHub Discussions. Create a new discussion using this form.

Email support (for paid plans only)

If you have bought a Business or Enterprise license, you can reach us at our support email [e-mail].

Please remember to send your support request from the same domain used when purchasing the license. If you contact us from a different domain, your request will be redirected to our community support.

Found a bug? Need a feature?

• Here you can submit a bug report

• And here you can submit a feature request

Solved an issue yourself?

Please share your solution with the community so others can benefit from it. Leave a short description of the observed behaviour, expected behaviour, and the solution in our Show and Tell section on GitHub Discussions.

Reporting a security vulnerability

Please do not report security vulnerabilities via GitHub issues. Dedicated reporting channels are listed below.

To report a security vulnerability open a security advisory.

You can also send us an encrypted email message according to instructions in our Vulnerability Disclosure Policy.